Registration, Cancellation and Policies

Attendance Policy

New York State Office of the Professions (NYSED) regulations require that participants must be present for the entire approved educational activity in order to receive a certificate for continuing education credits.

There is no accommodation in the State regulations for late arrival, late return from lunch or breaks, or early departure. At present, NYSED does not allow granting partial credit for approved continuing education events.

If there are any changes in State regulation, this policy will be updated accordingly.

Grievance Policy

Adelphi University School of Social Work is fully committed to conducting all activities in strict conformance and will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Director in consultation with the members of the Executive Advisory Committee at Adelphi University SSW.

While the Department of Continuing Education and Professional Development goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues that come to the attention of the staff which require intervention and/or action on the part of the Continuing Education staff or an officer of Adelphi University SSW. This grievance procedure form serves as a guideline for handling such grievances. 

Complainants should seek to bring their complaint to the attention of the Director of Continuing Education and Professional Development using these procedures as soon as possible following the occurrence of a problem and ideally within one calendar month. Many complaints can be dealt with quickly and effectively in this manner, without recourse to formal procedures. The complaints procedure has been designed with this in mind. 

Those who experience a problem with any service provided by the Department of Continuing Education and Professional Development, should normally first raise the matter with the person responsible. If informal discussion does not resolve the situation satisfactorily, the Director responsible for the area to which the complaint relates should be approached, in person or in writing. (If the initial complaint relates to the Director or equivalent, then at this point, there should be recourse to the formal procedure set out below). The complainant should state any remedy sought. A prompt response can be expected.

Accessibility Statement

The Americans with Disabilities Act (ADA) and Adelphi University require that all events be accessible. To request a reasonable accommodation, please contact the event host identified on the event webpage; please allow for a reasonable time frame. The event host, when necessary, will collaborate with the Student Access Office.