One-Stop Student Concerns and Complaints

Here’s What One-Stop Does:

• Assists with your annual financial aid application (FAFSA) and supporting requirements
• Provides an annual financial assistance plan to assist with your educational expenses, including grants and scholarships, student loans and student employment opportunities.
• Disburses approved financial aid
• Clarifies Federal Satisfactory Academic Progress (SAP)
• Offers Financial Aid Appeal support
• Provides information about your student account, including charges and payments
• Offers tuition payment and tuition insurance options
• Offers options to make a student account payment by credit card, check or cash (by appointment)
• Generates credit balance refunds and federal Return of Title IV refunds
• Offers Student Account Services, including past balances due, in-house payment plans
• Guides course scheduling and registration
• Makes updates to your student record, including change of address and change of major
• Processes course adds/drops and full-term withdrawals
• Fills official and unofficial transcript requests
• Provides graduation applications
• Offers FERPA (Family Educational Rights and Privacy Act) assistance

If you have a concern or complaint about the services provided, we would like to hear from you.

Do you have a concern or complaint? Make a report.

We will address your concern, keep you informed about the status of your report, let you know next steps and guide you to the people and resources that can help.