One-Stop Student Concerns and Complaints
Launched in August 2022, the Adelphi University One-Stop Student Services Center is committed to providing timely and courteous services to assist with financial aid, registration and graduation, your student account, payments and balance due.
Here’s What One-Stop Does:
- Assists with your annual financial aid application (FAFSA) and supporting requirements
- Provides an annual financial assistance plan to assist with your educational expenses, including grants and scholarships, student loans and student employment opportunities.
- Disburses approved financial aid
- Clarifies Federal Satisfactory Academic Progress (SAP)
- Offers Financial Aid Appeal support
- Provides information about your student account, including charges and payments
- Offers tuition payment and tuition insurance options
- Offers options to make a student account payment by credit card, check or cash (by appointment)
- Generates credit balance refunds and federal Return of Title IV refunds
- Offers Student Account Services, including past balances due, in-house payment plans
- Guides course scheduling and registration
- Makes updates to your student record, including change of address and change of major
- Processes course adds/drops and full-term withdrawals
- Fills official and unofficial transcript requests
- Provides graduation applications
- Offers FERPA (Family Educational Rights and Privacy Act) assistance
If you have a concern or complaint about the services provided, we would like to hear from you.
Do you have a concern or complaint? Make a report.
We will address your concern, keep you informed about the status of your report, let you know next steps and guide you to the people and resources that can help.
Questions
Any member of the Adelphi Community—student, parent, family member or staff or alumni— can report a concern to One-Stop.
A representative from One-Stop will call you back within 24 hours, Monday–Friday.
If you have an urgent issue that needs resolution, you can contact our office at 516.877.3080 or you can email One-Stop at onestop@adelphi.edu.
You can also visit the One-Stop Student Services Center in Levermore Hall, Room 8.
No, you can submit the concern or complaint anonymously. However, follow-up for anonymously submitted reports will be limited.
Send One-Stop a concern by completing our form found on the website.
If you are in crisis, get help right away! Please reach out to these emergency contacts:
- On-campus: Public Safety is available 24 hours a day: Call Adelphi Public Safety by dialing ext. 5 on any campus phone.
- Off-campus: Call Adelphi Public Safety at 516.877.3511 or call 911.