Adele Chat and SMS Support
Adelphi’s chatbot—named Adele by our campus community—answers your questions about Adelphi by accessing an extensive knowledge base and ongoing artificial intelligence (AI) learning.
Features
Adelphi University partners with Mainstay to deliver interactive chatbot and SMS (text) services to our community and users.
AI Chatbot
Adele is an AI chatbot available on select Adelphi web pages. Users can ask Adele questions about our University at any time of day. Adele’s knowledge base is managed by humans, and it continually evolves and grows through the ongoing AI learning process. Additionally, every question you ask and provide feedback for (👍🏽 👎) makes Adele smarter.
Chat With a Real Person
When Adele is unable to answer a question or a user requests follow-up because the answer was insufficient, Adele will escalate your request to a human chat representative. If available during office hours, they can chat live immediately. If not, another human expert will follow up via email.
Two-way SMS Texting for Students
Adele is a resource that aims to be helpful and supportive for our students and strives not to be annoying or salesy! Students can rely on Adele for important updates and 24/7 interactive support.
For successful two-way texting with Adele, students should:
- Be sure to maintain a current US-based mobile phone number on file with Adelphi. You can do this online via your Student Profile.
- Watch for an introductory text and save Adele’s number. (Missed your text from Adele? See our FAQs for instructions).
- Use Adele’s contact info to reach out with Adelphi-related questions day or night, 24/7.
Adele FAQs
Adele needs a current U.S. mobile number to text you. If you want to share your preferred name, Adele would like that, too. You can provide this information online via your Student Profile.
Please note that Adele cannot send texts to international mobile numbers.
Adele is a bot powered by artificial intelligence (AI), a vast knowledge base, continuous AI learning processes, and a dedicated team of human assistants.
Every question you ask and provide feedback on (👍🏽 👎) helps Adele improve.
You can find Adele on select Adelphi.edu web pages, and if you’re an enrolled student, Adele will also appear in your SMS messages. Students can manage Adele texts using the following commands:
- #pause (to stop messages for two weeks)
- #followup (to request a follow-up from a live person via email)
- #stop (to opt out of texts from Adele)
This will always depend on the time of year and how busy campus activities are. Adele will send no more than one text per weekday, but probably way less.
- Adele will share timely deadlines, reminders about important to-dos, awesome upcoming opportunities and sometimes an optional survey.
- You can text Adele anytime for answers to Adelphi-related questions.
- Adele is clever too; go ahead and ask Adele to tell you a joke.
Go to the Adelphi website, find an Ask Adele button, and chat:
“Please send me an introductory text from Adele.”
You will then be asked to provide a current mobile phone number.
Go to the Adelphi website, find an Ask Adele button, and chat:
“Please send me an introductory text from Adele.”
Once you get a text from Adele, save that number in your contacts so you can reach out for support or answers anytime.
If you find you want to get all the great updates that your fellow Panthers are getting from Adele, you can go to the Adelphi website, find an Ask Adele button, and chat:
“Please add me back to the Adele text list.”
You will be asked to provide a current mobile phone number. Adele will be thrilled to have you back.
No. Adele only texts Adelphi students, not Adelphi employees.
Who Can Use Adele?
Anyone using the Adelphi University website can interact with and ask Adele a question. You’ll see an Ask Adele button on select pages of the University website.
Only current Adelphi students can interact with Adele via text message after receiving an introductory text.
Requesting Admin Access
Departments and offices can request to have Adele features added to their specific web pages. Your staff will be trained to manage and maintain Adele’s knowledge base related to your department/office as well as how to interact with chats and texts.
To be onboarded with Adele (powered by the Mainstay application), please send a request to the Adele Communications Task Force by emailing the Help Desk at helpdesk@adelphi.edu.
To successfully adopt Adele into your department’s operations, you must designate at least one staff member (power user) to partner with the Adele Task Force for knowledge base maintenance, campaign development and response follow-up.
Departments currently using Adele (powered by the Mainstay application) must always have a designated staff member (power user) to partner with the Adele Task Force. That user can add and remove departmental support users.
Requests to update your department’s primary power user should be made to the Adele Communications Task Force by emailing the Help Desk at helpdesk@adelphi.edu.
Additional Resources
See Adelphi University’s Student Texting and SMS Policy.