Transforming Customer Relationships and Customer Experience through Technology
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Join a panel of experts for an in-depth understanding of how to transform customer relationships to ensure customer delight through data analytics and other technologies.
Moderator
Stephanie Berger, Adjunct Faculty
Stephanie Berger is an adjunct professor at Adelphi University, where she
teaches undergraduate and graduate courses in marketing. She is currently
the Director of Marketing and Communications at Reform Pension Board and
has worked extensively in marketing and communications for many financial
services firms, including UBS, Charles Schwab, and JPMorgan Chase. She
holds an MBA and Financial Planning certification from Adelphi University, a
Non-Profit Management and Communications Certification from CUNY
Graduate Center, and a BA in Russian language and literature from the
University of Maryland.
Speakers
Alexandru Oanca
Cross OU Services Director, Salesforce
Alexandru Oanca has over 14 years of Salesforce implementation experience with 10 of those years implementing solutions as a consultant for various consulting companies including Salesforce. Currently, he is a Solution Consulting Director for Salesforce Professional Services focused on developing and supporting consultants by driving strategic initiatives to support the growth and scope of Professional Services via standardized best practices, enablement programs, and knowledge centers.
Aniel Sud
CTO, Optimizely
Aniel Sud is Chief Technology Officer at Optimizely, a global leader in the Digital Experience Platform category. Optimizely offers comprehensive solutions for marketers and developers to Orchestrate, Monetize, and Experiment their digital customer experience through content management, B2B and B2C commerce, AI engagement, customer data management, and experimentation. As CTO, he’s responsible for development and operations of the product portfolio, while managing a diverse and global team focused on operational and organizational excellence.
Ian Ziskin
President, EXec EXcel Group LLC
Ian Ziskin, President of EXec EXcel Group LLC, has 40 years of experience as a business and human resources leader, board advisor, consultant, entrepreneur, teacher, speaker, and author.
He is the Co-Founder and Partner of Business inSITE Group (BiG) and Co-Founder and Leader of the Consortium for Change (C4C). Ian’s global business leadership experience includes 28 years in Chief Human Resources Officer with three Fortune 100 corporations – Northrop Grumman, Qwest Communications, and TRW.
Ian has written or co-edited four books, The Secret Sauce for Leading Transformational Change (2022), Black Holes and White Spaces: Reimagining the Future of Work and HR with the CHREATE Project (2018), THREE: The Human Resources Emerging Executive (2015), and WillBe: 13 Reasons WillBe’s are Luckier than WannaBe’s (2011).
Ian has a Master of Industrial and Labor Relations degree from Cornell University and a Bachelor of Science degree in Management from Binghamton University, where he graduated magna cum laude. In 1988, Human Resource Executive magazine named Ian one of twelve “Up and Comers in HR.” In 2007, he was elected a Fellow of the National Academy of Human Resources, considered to be the highest honor in the HR profession.