Key Elements in Support of Service (Service Excellence Certificate)
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This workshop will focus on several key elements in support of creating a service culture.
Elements of support including strong communications skills, role modeling of a service environment, and the importance of engaging employees in pursuit of a service culture will be covered.
Facilitator: Glenn Courounis
For more information, please contact:
Elizabeth Lorentzen
Office of Human Resources
elorentzen@adelphi.edu