Commencement Venue Policies

Guests who are seeking access backstage and/or to the event level may do so only with the proper credentials. Guests who are found to be in these locations without proper credentials will be subject to ejection and/or arrest.

Nassau Veterans Memorial Coliseum does not provide an area to check coats or personal belongings. Nassau Coliseum is not responsible for any property that is lost, stolen, or damaged.

Nassau Veterans Memorial Coliseum is committed to creating a safe, comfortable and enjoyable entertainment experience. Guests have a right to expect an environment where:

• Guests will be treated in a consistent, professional and courteous manner by all venue personnel.
• Guests will enjoy every event free from disruptive behavior, including foul or abusive language or obscene gestures.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests will sit only in their ticketed seats and show their tickets when requested.
• Guests who engage in fighting, throwing objects or attempting to enter the court/stage will be immediately ejected from the venue.
• Guests will not smoke in the venue. Nassau Coliseum is a non-smoking venue and property.
• Guests will be required to wear a shirt and shoes at all times for their own safety. Nassau Coliseum management reserves the right to deny entry to guests wearing clothing items or signs displaying offensive text and/or images.
• Guests will comply with requests from venue staff regarding facility operations and emergency response procedures.
• The arena staff has been trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest usher, security guard, guest services staff member.

Guests who choose not to adhere to the above code of conduct will be subject to ejection without refund, and may also be in violation of city ordinances resulting in possible arrest and prosecution.

Nassau Veterans Memorial Coliseum offers a wide variety of food and beverage items for our guests’ enjoyment. We are proud to offer gluten-free and kosher options. No outside food or beverages will be allowed.Alcoholic beverages are not permitted and will not be served.

All guests must maintain reasonable and appropriate behavior at all times. Guests using offensive language or engaging in disorderly conduct may be ejected from the facility and may be subject to arrest. Ejected guests will not receive a refund for their tickets or be compensated in any way for their loss.

Disturbances include, but are not limited to, the following:

• Standing on chairs
• Placing children on shoulders
• Drunk and disorderly conduct
• Fighting or challenging others to fight
• “Mooning” or exposing private body parts
• Interference with or delay of the game/event
• Violation of Nassau Coliseum’s event policies
• Violation of the local, state, and federal laws and statues
• Igniting and display of flames, i.e. lighters / matches, in the facility bowl
• Attempting to enter the field of play, court, stage or backstage areas without permission
• Throwing, discharging, or launching any liquid substance or objects
• Willfully and maliciously disturbing another guest/employee with loud and unreasonable noise
• Using profanity and/or offensive words, which are likely to provoke a violent reaction from others
• Taunting or using offensive language against the players, referees, or performers

Trained Guest Services and Security personnel will ensure the security and safety of all guests, performers, and employees at Nassau Veterans Memorial Coliseum. In the case of an emergency, guests must comply with requests from venue staff regarding arena operations and emergency response procedures.

All guests entering the arena are subject to security screening, visual inspection, and bag inspection conducted by Nassau Veterans Memorial Coliseum Security personnel. Security screenings are designed to detect prohibited items from entering the venue.

First Aid is located on the main concourse at Gate 5.

Trained Emergency Medical Technicians (EMT) personnel are available to assist any guest in need at every event at​ Nassau Veterans Memorial Coliseum. Please see a Guest Services or Security employee for directions to the Paradocs First Aid room(s).

In addition, Nassau Coliseum is equipped with Automatic External Defibrillators (AED). Designated employees, including our EMT staff, have been properly trained and certified to use the AED. In the event of a medical emergency, contact a member of our Guest Services or Security staff for assistance. These devices are located at the Paradocs First Aid location(s).

The distribution of promotional items, flyers, or printed materials is not permitted without written permission of Nassau Veterans Memorial Coliseum and/or its tenants. The sampling and distribution of products is prohibited inside and outside of the building. Companies in violation of this policy are subject to a fine.

Guests may not bring food and/or beverage items into the arena during events. Exceptions will be made for those with medical requirements and/or special needs. Guests with specific/special dietary needs due to medical conditions or special needs should contact Guest Services by calling 516-654.8203. prior to attending the event to arrange for reasonable accommodations. 

Glass bottles or metal canisters are strictly prohibited. Guests must dispose of the unauthorized items prior to entrance into the arena or return them to their vehicle. Guest Services Centers will not check-in or store any food or beverage items.

Please note concessions no longer accept cash and are available for purchase by credit or debit card only.

We are now providing straws upon request at concession stands and respectfully ask that you only use a straw if it’s a personal necessity. We have transformed the lids of our cups so that you can consume your beverage without a straw. The best part, both the lid and cup are compostable. Join us in our efforts to protect the environment.

Nassau Veterans Memorial Coliseum reserves the right to deny entry to visibly impaired guests. Any impaired guest causing a disturbance during an event will be asked to leave the facility and may be subject to arrest.

Lost parents/children/guests should be directed to our Guest Services Center. The employee will immediately notify a supervisor that they have received a report of a lost or missing child, and the supervisor in turn, will immediately notify the Security Command Center and all other departments. Parents looking for a lost child should contact the nearest Guest Services employee or Security Officer. For safety reasons, Nassau Veterans Memorial Coliseum is unable to make in-arena announcements for lost children or guests.

All lost and found items are taken to the Guest Services Center during events, located on the concourse near the Ticketmaster Box Office. During an event, guests should visit the Guest Services Center to inquire about lost items. After an event, contact Lost and Found at 516-654.8203 with a description of the item and the date the item was lost. Nassau Veterans Memorial Coliseum management assumes no responsibility for items lost. Lost and Found items are held for 30 days and then donated to charity.

The following is a partial list of prohibited items that are not permitted inside the venue. Nassau Veterans Memorial Coliseum Management reserves the right to prohibit other items as deemed necessary.

• External flash camera units
• Interchangeable/detachable camera lens
• Audio/video recording devices
• Laptops/Tablets
• Tripods/monopods
• Laser pointers
• Illegal drugs/substances
• Noisemaking devices
• Fireworks
• Flashlights
• Optical illusions
• Signs, flags, banners larger than 11”x17”
• Balloons
• Unapproved pamphlets, handouts, ads
• Patrons without shoes or shirts
• Flowers 
• Signs, posters or garments with explicit language, profanity, or derogatory characterization directed toward any person
• Poles/signs affixed to poles
• Outside food or beverage
• Alcohol
• Oversized bags or backpacks larger than 14” x 14” x 6”
• Beach balls or projectiles
• Skateboards/rollerblades
• Cans or bottles
• Pointed-tip umbrellas
• Pets other than service animals
• Coolers or ice chests
• Glass/metal/plastic containers
• Costume Masks

Nassau Veterans Memorial Coliseum has a “No Re-Entry” policy for all events.

For safety purposes, all guests entering Nassau Veterans Memorial Coliseum will be searched and have their belongings scanned. Nassau Coliseum reserves the right to confiscate items which may cause danger or disruption to the event or other guests, or which are in breach of building policies and/or prohibited items. Any guest who declines to be searched may be denied entry or ejected from Nassau Coliseum.

The If You See Something, Say Something™ campaign is a simple and effective program to engage the public and key frontline employees in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Usher/Ticket Taker or Security Officer, or call 877.A.THREAT (877.284.7328).

Smoking is not permitted in the arena at any time. The immediate area around the arena is also a non-smoking campus. Additionally, electronic smoking devices are not permitted to be used inside the building. A smoking patio is available outside of Gate 8. There is no re-entry into the venue if guests leave to smoke at any other location.